Horizon Bridge
Nondiscrimination Compliance
Horizon Bridge does not discriminate.
Horizon Bridge (“we,” “us,” “our”) complies with applicable federal civil rights laws and does not discriminate on the basis of religion, race, color, national origin, age, disability, or sex in the delivery of health programs and activities. We do not exclude people or treat them differently because of any of these characteristics.
Horizon Bridge provides:
- Free aids and services to people with disabilities to communicate effectively with us, including qualified interpreters and information in alternative formats such as large print, accessible electronic formats, or other formats upon request.
- Free language assistance services to people whose primary language is not English, including written translations and oral interpretation, when needed to ensure meaningful access to our programs and services.
How to request assistance
To request language assistance or auxiliary aids and services, contact the Horizon Bridge Civil Rights/Compliance Coordinator at the contact information below.
How to file a grievance with Horizon Bridge
If you believe Horizon Bridge has failed to provide these services or has discriminated on the basis of religion, race, color, national origin, age, disability, or sex, you may file a grievance with us:
Horizon Bridge Compliance Team
Mailing Address: 1401 American Blvd E Suite 8 Bloomington, MN 55425
Phone: 612-499-4697
Email: info@horizonbridgeaba.com
Grievances may be filed in person, by mail, by email, or by fax. A written response will be provided.
External complaint options
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
OCR Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Depending on your location and applicable state law, you may also have the right to file a complaint with your State Civil Rights Agency or other enforcement body.
No retaliation
You will not be penalized or retaliated against for filing a complaint.
Effective date
This notice is effective as of 11/1/2024.
